Outsourcing Telemarketing Service to India
Telemarketing is highly considered throughout the world as an
essential tool for communicating directly with an organization’s
target market. To some degree, it helps every company to produce
instantaneous results, and it even provides medium and long
term support to the sales and marketing strategy of a any business
With the growing popularity of telemarketing, a number of international
companies have set up telemarketing services as well as telemarketing
call centers to outsource the company’s customer support and
telemarketing services at very low costs. More and more companies
today outsource their telemarketing services in an efficient
and cost effective manner, and one of the most well-known telemarketing
industries in the world that cater to outsourcing a telemarketing
service is the India telemarketing industry.
India, as you may know, is home to a large English speaking
population who are also largely computer literate. The customer
service as well as the marketing operators working in India’s
telemarketing service call centers are trained professionals
who posses effective presentation and communication skills.
What’s more, the telemarketing service call centers in India
handle a number of reliable and highly effective telemarketing
services, such as inbound and outbound calls 24/7, 365 days
a year. They handle both business to business and business to
consumer inbound and outbound telemarketing.
Numerous reports have revealed that almost all telemarketing
service call centers in India posses a sophisticated integrated
voice response system, a database server, as well as automatic
call distribution. Their earth telemarketing service stations
provide direct links to a satellite which in turn connects to
the foreign countries through an optic fiber link. With all
the advanced technologies, infrastructure and quality work force
that handle each and every telemarketing service needs, it’s
no wonder that India remains as the world’s largest, well-known
center for telemarketing.
Today, India offers a number of interrelated telemarketing services,
aside from offering various telemarketing products in the past
few years. Included in the list of India’s telemarketing services
are telebanking, direct response television, and customer service
management for international banks, software firms, telecom
service providers, credit card companies, and other institutions.
Aside from that, there are other well-known telemarketing offshore
call centers in India , and what tops the list are telemarketing
services such as sales lead generation, market research and
surveys, database cleaning and updating, third party verification,
record verification, telemarketing service fraud detection or
prevention calls, continuity sales calls, airline ticketing
and reservations, and any kind of message delivery, to mention
but a few.
Although outsourcing of telemarketing services to India is very
popular, there are still some potential problems that most of
India’s offshore telemarketing service call centers encounter.
These problems occur despite the fact that the telemarketing
service operators in India are highly trained with the necessary
expertise. Perhaps the most common problem that most offshore
telemarketing call centers in India usually encounter are some
new accents and terms peculiar to a particular foreign country
that may be difficult to understand. But still, India is becoming
an increasingly popular location for offshore telemarketing
service call centers.